Communicates with early stage delinquent customers via outbound collection calls/emails/texts to resolve delinquency and reduce losses; recommends appropriate payment programs where applicable to assist customers experiencing a financial hardship Promptly handles inbound customer calls/emails/texts directly or transferred from third party sub servicer related to delinquen

Develop satisfied clients and new sources of asset management revenue through frequent contact, usually for portfolios/relationships of a substantial size and complexity. Consult with major client relationships to develop investment objectives and implement a suitable investment plan and maintain an Investment Policy Statement for each relationship. Working with client ad

Inspire and motivate teams to deliver on the strategy and roadmap for continuous growth and improvement of product outcomes and experience. Drive an agile mindset across product teams. Lead in this transformation across peer teams and line of business partners. Transform from a project based to a product based organization. Partner with peer teams to drive this approach b

Processes international and domestic inbound/outbound wire payments via internal payment origination networks Monitors inbound/outbound fraud related/anti money laundering payment activity according to federal regulations and associated procedures accurately and in a timely manner; escalating to Bank Compliance/management as needed. Effectively route international USD wir

Complete FCMA roadmap as intended and all onboarding activities from day one to program completion, including the successful completion of a Consultative Selling Skills Certification Become proficient at deepening Consumer and Small Business customer relationships by providing a memorable customer experience Gain knowledge, demonstrate and maintain a working knowledge of

Partner with Portfolio Managers in credit and underwriting, performing analytical tasks as needed Use critical thinking to identify and draft documentation Responsible for regularly completing indicative credit information into Banking Systems with little to no errors Responsible for preparing risk rating scorecard and tickler event analysis and determining actions based

Customer Experience Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met Provide follow up to customer questions and find solutions to address issues Be responsive and timely with correspondence to keep lines of com

Maintains an inventory of risk issues related to the credit delivery in the Commercial Bank, as well as potential emerging risks. Govern, monitor, and ensure remediation of regulatory, audit, and self identified matters and issues are completed and remediated in a timely manner. Develops and provides oversight of recommendations / action plans to eliminate or mitigate obs

Leads peers in the identification of key business factors (both internal and external) that impact all lines of business. Maintains an up to date knowledge base to keep current on existing and emerging issues; applies this knowledge to assist business managers in sustaining growth. Develops recommendations and action plans to support growth and eliminate or mitigate obser

Perform strategic analysis of credit and business portfolios using analytical frameworks and modeling techniques (including decision trees, logistic and linear regression, machine learning, etc.) to generate insights and strategies to drive profitability. Gather and prepare complex data for modeling and analysis. Code with SAS and SQL to perform data cleaning and processi

Reconcile assigned accounts according to established procedures daily, weekly, monthly, etc. Work with other bank departments to identify and clear outstanding items in accounts. Perform necessary research to assist other departments in resolving issues. Establish reconciliations for new companies to insure that accounts are properly monitored. Identify and obtain appropr

Customer Experience Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met Provide follow up to customer questions and find solutions to address issues Be responsive and timely with correspondence to keep lines of com

Promote good customer experience by consistently providing best in class customer satisfaction by adhering to and applying customer experience key behaviors in a friendly demeanor, exemplifying a can do attitude, and portraying a willingness to help at all times. Have a developed rapport with the customer base and have knowledge of account ownership. Act with confidence b

Active participation in all agile team ceremonies Plays a key role as an individual contributor on projects or agile teams. Completes work assignments in conjunction with more senior staff members. Participates in other learning sessions within the EDO; actively closes knowledge gaps with the guidance of more senior staff Works to increase knowledge of the industry and th

Accurately maintains complex accounting records and performs all related accounting functions. Oversees preparation of daily entries and monitoring of accounts. Maintains account balances. Prepares complex accounting journal entries and monthly financial statements where applicable. Maintains current accounting policies and practices. Ensures compliance with Generally Acc